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Xpectations!^® Plus Debit Card Help Center
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How do I dispute a transaction?

To determine if you are eligible for a provisional credit, you are first required to provide a letter of dispute to be eligible for a provisional credit. You may write us directly or fill out a Dispute form and send it to:
Xpectations! Plus
Attn: Disputes
P.O. Box 9
West Chester, OH 45071
If you are writing us directly, please include the following:

Your name and account number
The amount and date of the transaction(s)
Information about the merchant, including their name and address.
The reason you dispute the transaction.

If you’re determined eligible for a provisional credit, you can expect this credit by the end of the 10th business day (20th business day for new accounts) after filing your dispute.

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Account agreements

Online Privacy Statement (PDF)

Account agreements

Online Privacy Statement (PDF)

The Xpectations!^® Plus Debit MasterCard^® is issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither GO2bank, Green Dot Corporation, Mastercard International Inc. nor any of their respective affiliates are responsible for the products or services provided by Atomic Financial, or Plaid. Partner terms and conditions apply.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed GO2bank products or services.

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Welcome to the Xpectations!® Plus Debit Card Help Center How can we help?

How do I dispute a transaction?

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Welcome to the
Xpectations!^® Plus Debit Card Help Center
How can we help?